FAQs

ORDERS

◡̈ Whats the delivery estimate once the order is placed?

We kindly request a maximum of 14 business days for processing verified orders. To ensure prompt processing, ensure billing and shipping addresses match. Shipping takes 2-3 business days via USPS with direct signature. Please see our Shipping Policy for additional information.

◡̈ I've placed my order without using a discount code. Could the discount code be applied after the order has been placed?

After placing your order, please note that discount codes cannot be applied retroactively. We are unable to issue refunds or apply the discount code after your order has been submitted. Thank you for your understanding.

How many bundles do i need?

The number of bundles needed generally depends on the lengths purchased and desired volume.

12"-14": 2 or more bundles required.
16"-18": 3 or more bundles required.
20"-24": 4 or more bundles required.
26" inches and longer: 5-6 bundles or more required.

◡̈ How do i measure my bundles and lace products?

Upon receiving your curly and wavy bundles, it's essential to set proper expectations. Initially, you may notice a slight difference in length. Rest assured! Curly and wavy bundles are measured by straightening the curls, ensuring you get the accurate length when pulled straight.

◡̈ How do i measure my bundles and lace products?

Upon receiving your curly and wavy bundles, it's essential to set proper expectations. Initially, you may notice a slight difference in length. Rest assured! Curly and wavy bundles are measured by straightening the curls, ensuring you get the accurate length when pulled straight.

SHIPPING + RETURNS

◡̈ What is Route?

Route is our package insurance. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.

◡̈ Where is my order?

Download Route's mobile app for iOS from the App Store to visually track your package and receive real-time notifications on it's estimated delivery.

◡̈ What if my order never arrives, is stolen or arrives damaged?

When you add Route+, you can easily file claims for lost, stolen or damaged packages, if such unfortunate circumstances occur. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

◡̈ How do i file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. Ensure you have the Order ID we provided or the Route Order ID ready to use with the claim form.

◡̈ What are Route's terms and conditions?

Route's terms and conditions are listed here.

◡̈ Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as it's partner Lloyds of London.

◡̈ What's the estimate delivery once the order is placed?

We kindly request a maximum of 14 business days for processing verified orders. To ensure prompt processing, ensure billing and shipping addresses match. Shipping takes 2-3 business days via USPS with direct signature. Please see our Shipping Policy for additional information.

The shipping label has been printed, but tracking number has no progress.

Please allow up to 48 hours after you recieve your shipping confirmation email to see movement on the carrier's website. If you do not see movement after 48 hours, please email us at hello@shophairbaby.com

◡̈ I ordered online and want to cancel, Can i do that?

We apologize, but once an order is submitted, it cannot be canceled or refunded. We kindly advise customers to review their order details carefully before finalizing their purchase.

INSTALLATION + MAINTENANCE

◡̈ How is HAIRBABY installed?

HairBaby can be installed using several techniques. See a professional hairstylist for assistance.

◡̈ How do i maintain my HAIRBABY Extensions?

Wash and condition your hair every two to three weeks. After washing, gently squeeze out excess water and allow your hair to air dry naturally. Steer clear of harmful products containing alcohol and sulfates, as these can disrupt your hair's natural balance. Opt for water-based products to maintain moisture levels in your hair.

For curly hair, we advise using conditioner at least three times a week. For wavy and straight hair, a weekly conditioner wash or as needed is recommended. See full Hair Tips here.

◡̈ Once my hair arrives, what steps should i take next?

See Hair Care Tips here.

AMBASSADORS

◡̈ How do i become a HairBaby Brand Ambassador?

Do you have a pasion for beauty? Join us as a HairBaby Brand Ambasador! Engage with us on social media, create content showcasing our products, apply, get accepted, and get paid! Stay authentic and aligned with our brand values thoughout your ambassadorshp. Find out more details here.

◡̈ What is a Brand Ambassador?

A brand ambassador is an individual who represents a brand, typically on social media platforms, by promoting its products, sharing their experiences with them, and advocating for the brand's values. They may create content such as photos, videos, tutorials, or reviews featuring the brand's products to engage with their audience and increase brand awareness. HairBaby brand ambassadors often have a strong passion for hair care and have the potential to earn significant income through their promotional efforts.

◡̈ Influencer, Ambassador and Content Creator - What's the difference?

A content creator is someone who produces various forms of digital content, such as blog posts, videos, photos, or podcasts. They may or may not have a specific brand affiliation. Content creators focus on generating engaging and valuable content for their audience, often building a following based on their expertise, creativity, or storytelling skills. While influencers and brand ambassadors are types of content creators, not all content creators are influencers or brand ambassadors.

In summary, influencers have a broad reach and influence over their audience, brand ambassadors represent specific brands, and content creators produce various types of content, which may or may not involve brand partnerships.

◡̈ What is the earning potential for a HairBaby brand ambassador?

Overall earnings are sustainable for those who consistently deliver value. By becoming our brand ambassador the amount of money you can make can be very high or very low, it all depends on you!

Ambassadors will get paid 10% commission for each sale. For example, if one of your followers buys $200 worth of product from our site with your unique affiliate link or discunt code, youll earn $20. Sp imagine if you get 50 followers to buy $200 worth of hair, you'll earn $1,000! See full details on our Brand Ambassador Program Here.